Why am I am no longer able to contact a user?

If you are no longer able to contact a user anymore, it could be due to the following reasons:

- The user in question has unfollowed you

- The user has decided to leave MoM and delete their account

- The user has been removed by MoM due to infringements of Terms of Service.

Unfortunately, MoM cannot help you get in touch with the user in any of the above cases. If, however, you were in the middle of a transaction and the user had disappeared before you they sent an item you had paid for, please report it to us and we will investigate! To do so contact [e-mail]