If your item hasn’t turned up yet, contact the seller directly to ask for help. Sometimes an item takes a little longer than expected to be delivered or gets lost in the post and good communication can be enough to resolve most issues. To contact the seller, you can view the item in the purchased items section and select message seller.
Ask the seller if the item has been shipped and if they are able to provide you with proof of shipping or a tracking code for you to check the status of your order.
If the seller doesn’t get back to you or if you can’t find a solution, please report the issue through the in-app Help section by doing the following:
- Go to Profile
- Tap Settings and then scroll down and select Settings, Then under the Support section select the need help arrow >
- select the green question mark and then fill out the contact us form.
Please note that if you paid outside of the app, you will not be covered by buyer protection.
If you have paid in-app you are covered by Buyer Protection. In this case we will contact the seller and give you instructions on the next steps to take. Unfortunately, out-of-app payments such as bank transfers, direct PayPal payments, swaps or cash payments do not offer any protection and there might be very little we can do to help in those cases. Please report the issue anyway so we can work together to keep MoM a safe app.